IAVI

What is a default shipping address?
You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

What is a default credit card?
You may have specified more than one credit card in your account information. The default credit card is the card that will be charged with the value of your order unless you select another credit card to be charged for this order.

Can I have more than one billing address?
No. You cannot have more than one billing address.

Can I have more than one shipping address?
Yes. You can specify as many shipping addresses as you want.

If you live in the USA, the sales tax levied on a customer depends on the tax jurisdiction he comes under. For instance, if you purchase items for use in the State of California, USA, you would be charged California Sales Tax. If you live outside the USA, the taxes you pay depend on the country you live in. The tax zones are the various jurisdictions under which you could fall.

How do I check the status of my order?
To check the status of an order, click on the Order Status link. If you know your order number and the type of transaction (orders, quotations), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us are listed. The order details are displayed along with the tracking numbers for the shipments made.

How do I cancel an order?
To cancel an order, you must contact our customer service executive either by email or through telephone and they will give you further information.

What are the benefits of being a dealer?
As a registered customer, you become entitled to special discount schemes and promotional pricing offers. These schemes would become available to you not only on orders you place at our web store but also to orders through other channels.

I already have an account with you. Do I need to register myself again on your web store?
No. If you already have an account with us, contact our Customer Service; they will give you your login name and password. You can login and then change your password.

Can I place an order without registering my account?
Before you place an order with us, you must register with us. We understand how valuable your time is and our registration has been designed to take up not more than a few minutes of your time.

What should I do if I forget my password?
If you are a registered user and have forgotten your password, go to the Login page and simply type in your Login Name or your default E-mail address under "I am a registered user but forgot my password" and click on submit. We will send your password to your default E-mail address.

Our Returns Policy
Our returns policy is specified in the Terms of Sale.

Tracking your order
Click on the Order Status link provided in the Services menu. If you know your order number and the type of transaction (orders, quotations), enter it and click on the Submit button. To view multiple orders, enter the purchase order number if provided by you or select the display type from the drop-down list and specify the desired period. All the orders you have placed with us. The order details are displayed along with the tracking numbers for the shipments made. To track the shipment, you must go to the web site of the shipping carrier.